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    Items for Author "Hsieh, Yen-hao" 

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    Showing 11 items.

    Collection Date Title Authors Bitstream
    [企業管理學系暨研究所] 會議論文 2012-08 Service Mining: Concept and Opportunity Chang, Wei-lun; Hsieh, Yen-Hao; Chang, Hui-chi
    [資訊管理學系暨研究所] 會議論文 2012-08 The Roles of Customer Expectation and Emotion in Service Experience Hsieh, Yen-hao; Yuan, Soe-tsyr; 解燕豪
    [資訊管理學系暨研究所] 會議論文 2011-09 A Framework for Customer Involvement-Based Service Recovery Design 解燕豪; Hsieh, Yen-hao
    [資訊管理學系暨研究所] 期刊論文 2018-05-08 Modeling dynamic service recovery strategies: a signaling game approach Hsieh, Yen-Hao; Yeh, Shu-Yu
    [資訊管理學系暨研究所] 期刊論文 2018-03 Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach Hsieh, Yen-Hao; Chou, Yun-Hsuan
    [資訊管理學系暨研究所] 期刊論文 2017-06-20 Measuring the value variation of a service system: a Markov-switching model estimation Hsieh, Yen-Hao; Chen, Wei-Ting
    [資訊管理學系暨研究所] 期刊論文 2016-12-06 An Application of Technology-Based Design for Exhibition Services Hsieh, Yen-Hao; Yuan, Soe-Tsyr
    [資訊管理學系暨研究所] 期刊論文 2016-01-01 Can Customer Expectations be Measured in Real Time? Hsieh, Yen-Hao; Yuan, Soe-Tsyr
    [資訊管理學系暨研究所] 期刊論文 2013-06-22 FCM-Based Customer Expectation-Driven Service Dispatch System Hsieh, Yen-Hao; Chen, I-Hsuan; Yuan, Soe-Tsyr; Hsieh, Yen-Hao
    [資訊管理學系暨研究所] 期刊論文 2013-05-01 Expectation-based coopetition approach to service experience design Hsieh, Yen-Hao; Lin, Yu-Ting; Yuan, Soe-Tsyr; Hsieh, Yen-Hao
    [資訊管理學系暨研究所] 期刊論文 2011-07-28 A Dynamic Model of Service Recovery Hsieh, Yen-Hao

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