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Items for Author "Hsieh, Yen-Hao"
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Showing 11 items.
Collection
Date
Title
Authors
Bitstream
[企業管理學系暨研究所] 會議論文
2012-08
Service Mining: Concept and Opportunity
Chang, Wei-lun
;
Hsieh, Yen-Hao
;
Chang, Hui-chi
[資訊管理學系暨研究所] 會議論文
2012-08
The Roles of Customer Expectation and Emotion in Service Experience
Hsieh, Yen-hao
;
Yuan, Soe-tsyr
;
解燕豪
[資訊管理學系暨研究所] 會議論文
2011-09
A Framework for Customer Involvement-Based Service Recovery Design
解燕豪
;
Hsieh, Yen-hao
[資訊管理學系暨研究所] 期刊論文
2018-05-08
Modeling dynamic service recovery strategies: a signaling game approach
Hsieh, Yen-Hao
;
Yeh, Shu-Yu
[資訊管理學系暨研究所] 期刊論文
2018-03
Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach
Hsieh, Yen-Hao
;
Chou, Yun-Hsuan
[資訊管理學系暨研究所] 期刊論文
2017-06-20
Measuring the value variation of a service system: a Markov-switching model estimation
Hsieh, Yen-Hao
;
Chen, Wei-Ting
[資訊管理學系暨研究所] 期刊論文
2016-12-06
An Application of Technology-Based Design for Exhibition Services
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr
[資訊管理學系暨研究所] 期刊論文
2016-01-01
Can Customer Expectations be Measured in Real Time?
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr
[資訊管理學系暨研究所] 期刊論文
2013-06-22
FCM-Based Customer Expectation-Driven Service Dispatch System
Hsieh, Yen-Hao
;
Chen, I-Hsuan
;
Yuan, Soe-Tsyr
;
Hsieh, Yen-Hao
[資訊管理學系暨研究所] 期刊論文
2013-05-01
Expectation-based coopetition approach to service experience design
Hsieh, Yen-Hao
;
Lin, Yu-Ting
;
Yuan, Soe-Tsyr
;
Hsieh, Yen-Hao
[資訊管理學系暨研究所] 期刊論文
2011-07-28
A Dynamic Model of Service Recovery
Hsieh, Yen-Hao
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