Mining Customer Knowledge for Channel and Product Segmentation

淡江大學機構典藏 > 商管學院 > 管理科學學系暨研究所 > 期刊論文 > Item 987654321/99931

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題名:	Mining Customer Knowledge for Channel and Product Segmentation
作者:	Liao, Shu-Hsien;Chen, Yin-Ju;Yang, Hsiao-Wei
貢獻者:	淡江大學管理科學學系
日期:	2013-07-01
上傳時間:	2015-01-14 12:03:24 (UTC+8)
出版者:	Philadelphia: Taylor & Francis Inc.
摘要:	Segmentation is particularly challenging in current markets. Hence, companies operating on consumer markets face significant implementation complexities. However, successful implementation of market segmentation is reported problematic, despite being extensively researched and widely acknowledged as a powerful concept in practice. The desired outcome, and the knowledge discovery of market segmentation, is to reap the benefits of competitive advantage. This study takes Computers/Communications/Consumer (3C) products as an example and uses a two-step data mining approach to the cluster analysis and association rules to analyze customer channels and product segmentation. Moreover, we look at what kinds of products and brands customers of different segments prefer and how these preferences differ in relation to varying channel types. Thus, this study finds some 3C product-buying behavior patterns, including customer purchase preferences and customer purchase demands, in order to generate different 3C segmentation marketing alternatives.
關聯:	Applied Artificial Intelligence 27(7), pp.635-655
DOI:	10.1080/08839514.2013.813195
顯示於類別:	[管理科學學系暨研究所] 期刊論文

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