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    Title: Assisting the visually impaired to deal with telephone interview jobs using information and commutation technology
    Authors: Yeh, Fung-Huei;Yang, Chung-Chieh
    Contributors: 淡江大學機械與機電工程學系
    Keywords: Information and commutation technology;Visually impaired;Text-to-speech;Braille;Telecommuting;Telemarketing
    Date: 2014-12
    Issue Date: 2014-12-31 10:35:41 (UTC+8)
    Publisher: Kidlington: Pergamon Press
    Abstract: This study proposed a new information and commutation technology assisted blind telephone interview (ICT-ABTI) system to help visually impaired people to do telephone interview jobs as normal sighted people and create more diverse employment opportunities for them. The study also used an ABAB design to assess the system with seven visually impaired people. As the results, they can accomplish 3070 effective telephone interviews per month independently. The results also show that working performance of the visually impaired can be improved effectively with appropriate design of operation working flow and accessible software. The visually impaired become productive, lucrative, and self-sufficient by using ICT-ABTI system to do telephone interview jobs. The results were also shared through the APEC Digital Opportunity Center platform to help visually impaired in Philippines, Malaysia and China.
    Relation: Research in Developmental Disabilities 35(12), pp.3462-3468
    DOI: 10.1016/j.ridd.2014.08.009
    Appears in Collections:[機械與機電工程學系暨研究所] 期刊論文

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