The Role of Trust in the Prioritization of Channel Choices

doi:10.1007/978-3-662-44426-9_8

淡江大學機構典藏 > 商管學院 > 公共行政學系暨研究所 > 期刊論文 > Item 987654321/99196

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題名:	The Role of Trust in the Prioritization of Channel Choices
作者:	Fu, Kai-Jo;Lee, Chung-Pin
貢獻者:	淡江大學公共行政學系
關鍵詞:	e-governance;trust;citizen preference;channel choice
日期:	2014
上傳時間:	2014-10-18 10:31:32 (UTC+8)
出版者:	Heidelberg: Springer
摘要:	The role of trust is a significant element in the digital channel. While most studies have examined how the idea of trust has affected users’ behaviors and developed integrative models of e-government, little attention has been paid to its critical role as a factor affecting citizens’ preference toward certain service channels. There is no systematic investigation to compare different types of channel choices by differentiating between primary public service deliveries such as government information, application and transaction, and e-participation. Therefore, the purpose of this study is to explore how to perceive the role of trust as a possible determinant of service choice, in terms of different types of government services. Using survey data collected in Taiwan 2011, this study utilized a multinominal logistic analysis to examine the proposed models. The findings suggest that the different types of channel choices can be influenced by certain critical elements such as, political trust, trust in the Internet, and risk concern.
關聯:	Electronic Government - Lecture Notes in Computer Science 8653, pp.96-105
DOI:	10.1007/978-3-662-44426-9_8
顯示於類別:	[公共行政學系暨研究所] 期刊論文

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