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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/99182


    Title: 照護品質滿意度與忠誠度之關係
    Other Titles: The Relationship between Satisfaction with Nursing Care Quality and Loyalty
    Authors: 汪美伶;羅春月;鄔宜恆
    Contributors: 淡江大學企業管理學系
    Keywords: 照護品質;忠誠度;護理之家;Nursing Care Quality;Loyalty;Nursing Home
    Date: 99-06
    Issue Date: 2014-10-16 17:20:11 (UTC+8)
    Publisher: 桃園縣:新生醫護管理專科學校
    Abstract: 本研究目的在了解護理之家住民對照護品質之滿意度,並探討照護品質滿意度與住民忠誠度的關係。本研究以46家臺灣護理之家住民共481位為研究樣本,利用結構式問卷調查住民的基本資料、照護品質滿意度與忠誠度。結果顯示住民的各護理之家照護品質構面中,以居住環境構面的滿意度最高,住民影響力構面的滿意度最低。研究結果也發現,住民所知覺到的各項照護品質滿意度,均會正向影響其對護理之家的忠誠度。本研究建議護理之家提升照護人員與住民互動的品質,並且提供多元的復健育樂活動,以提升住民忠誠度。
    Relation: 新生學報=Journal of Hsin Sheng 6,頁49-64
    Appears in Collections:[Graduate Institute & Department of Business Administration] Journal Article

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