淡江大學機構典藏:Item 987654321/98672
English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 62805/95882 (66%)
造訪人次 : 3982454      線上人數 : 596
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜尋範圍 查詢小技巧：
  • 您可在西文檢索詞彙前後加上"雙引號"，以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋，建議至進階搜尋限定作者欄位，可獲得較完整資料
    •  進階搜尋


    請使用永久網址來引用或連結此文件: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/98672


    題名: An Inno-Qual Performance System for Higher Education
    作者: Chen, Jui-Kuei;Chen, I-Shuo
    貢獻者: 淡江大學未來學研究所
    關鍵詞: Decision-making trial and evaluation laboratory;DEMATEL;Fuzzy analytical network process;FANP;Importance-performance analysis;IPA;Fuzzy analytical hierarchical process;FAHP;Technique for order preference by similarity to an ideal solution;TOPSIS;Solid Inno-Qual performance system;IQPS
    日期: 2012-12
    上傳時間: 2014-09-05 15:27:00 (UTC+8)
    出版者: Budapest: Akademiai Kiado Rt.
    摘要: Due to the overall decrease in quality of Taiwanese universities in recent years and the resulting drastic loss of competitive advantage against foreign countries, improving the Taiwanese university system has become an urgent issue requiring immediate attention. Evidence suggests focusing on total quality management (TQM) and that innovation is the key way to effectively upgrade the operation performance and is thus highly advised. Although there are a number of measurement models for TQM and innovation, early models evaluate the performance of each element separately, making evaluation inefficient and inappropriate for practice. There is a new measurement system, the network hierarchical feedback system (NHFS), which integrates the concept and characteristics of both elements; however, the major concern is that the NHFS does not take external organization-oriented improvement into account, such as service quality in higher education, especially in innovation orientation. Additionally, due to the above dilemmas faced by Taiwanese universities, attracting more students has now been a major priority. Thus, we argue that in order to successfully attract potential students, improving TQM and innovation cannot just focus on internal organization-oriented improvement, and we further extend the effectiveness and suitability of the NHFS to a novel and more utilizable performance measurement system, the solid Inno-Qual performance system (IQPS). A hybrid model based on a decision-making trial and evaluation laboratory, a fuzzy analytic network process (FANP), an importance–performance analysis along with in-depth interviews; a fuzzy analytic hierarchical process, and a technique for order preference according to similarity to an ideal solution were adopted to complete the construction. The IQPS is the first measurement system with the most effective characteristics of TQM and innovation embedded for both new and traditional universities of different types. It is intended to enhance and evaluate performance on both external and internal organization-oriented levels, generating synergy and performance improvement.
    關聯: Scientometrics 93(3), pp.1119-1149
    DOI: 10.1007/s11192-012-0759-9
    顯示於類別:[未來學研究所] 期刊論文

    文件中的檔案:

    檔案 描述 大小格式瀏覽次數
    An Inno-Qual performance system for higher education.pdf575KbAdobe PDF1檢視/開啟
    index.html0KbHTML239檢視/開啟

    在機構典藏中所有的資料項目都受到原著作權保護.

    TAIR相關文章

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回饋