Purpose – The purpose is to conceptually construct a service-dominant (S-D) logic-based integrated product service system (IPSS) business model.
Design/methodology/approach – The model is constructed through literature reviews and inferences.
Findings – IPSS model is in compliance with the ten fundamental premises of S-D logic as well as conforming to triple bottom lines of sustainability.
Research limitations/implications – To convert a firm from goods-centric model to service-centric IPSS model is not easy. There are quite a few challenges to be overcome.
Practical implications – There are many successful cases adopting service-centric business model. The key success factors are to be identified in the future studies.
Originality/value – It is the first paper discussing the sustainability of IPSS model and its relationship with S-D logic.
Relation:
International Journal of Physical Distribution & Logistics Management 44(1-2), pp.80-97
