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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/97986


    Title: 資訊檢索互動讀者詢問行為研究
    Other Titles: Patron Elicitation Behavior in IR Interaction
    Authors: 吳美美;劉英享;姜杏蓉
    Contributors: 淡江大學資訊與圖書館學系
    Keywords: 詢問行為;資訊檢索互動;elicitation behavior;information retrieval interaction
    Date: 2001-11
    Issue Date: 2014-05-16 17:08:20 (UTC+8)
    Publisher: 臺北市:世新大學資訊傳播學系
    Abstract: 讀者到資訊系統(包括實體及虛擬圖書館)詢問相關資訊,表達某種程度的資訊需求,系統理應理解讀者的資訊需求,提供合過的資訊給讀者。但是這個資訊檢索的理想陳述和現實狀況相去甚遠,檢索成功與否如買彩卷,運氣難料。本研究期望藉助分析讀者在檢索過程中詢問的問題,了解讀者檢索當時的心思想法,檢索過程的心忠和言談對於檢索結果是否有影響?本研究的研究問題為:讀者在檢索對話中會詢問什麼問題?如何問法?換言之,詢問語句的目的、功能及形式分別是什麼?讀者詢問行為和檢索結果、檢索過程滿意度是否有關條?研究方法包括言談分析、內容分析、問卷調查、觀察法、統計法等。研究結果包括解構讀者詢問語句的目的、功能及句法,分別
    給予編碼定義;其次統計各項類目出現頻率、解釋讀者資訊檢索互動中詢問行為特質、統計分析讀者詢問行為和檢索結果及梭索過程滿意關像。研究結果發現讀者詢問語句目的出現頻率最高的是「資料庫」、詢問語句功能出現頻率最高的是「詢問」、詢問語句形式出現頻率最高的是「非子句問句」讀者詢問語句的「形式」與「功能」有相關,最常以「疑問詞問句」來「詢問」讀者詢問語句目的和高低頻詢問行為有顯著差異。
    This paper depicts the characteristics of user elicitation during information retrieval interaction. Thirty user-intermediary interaction dialogues were captured and analyzed. Operationalization of definition of elicitation purposes, functions, and forms were provided; and then categorization was conducted. Frequency of each category was calculated. The results show that the most frequently occurred elicitation purpose, function, and form is 'databases','referential', 'non-clausal question' respectively. User's elicitation form is statistically correlated to elicitation function; s/he most frequently acquires contextual information (i.e. 'referential question') in the form of 'question-word question'. There exists a discrepancy between the high frequency questioners and low frequency questioners in terms of elicitation purposes.
    Relation: 21世紀資訊科學與技術學術研討會論文集=Proceedings of the Conference on Information Science and Technology in 21st Century,頁13-38
    Appears in Collections:[資訊與圖書館學系暨研究所] 會議論文

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