在現今多變的教育環境中，特別在同質性競爭、教育政策未明、持續探底的生育率及有限的資金來源下，使得推廣教育機構必須重新鎖定他們的市場與顧客。傳統上，TQM是較為人知的創新方法。然而，現有TQM 與創新的文獻大多偏向驗證TQM 之於創新的影響或是TQM 構面之於創新的探勘。為清楚說明兩者間的關係，本文擬提出ESC 架構並提出七個命題以期提供外界對於推廣教育的組織創新與品質系統能多一份瞭解。 Facing rapid changes in Taiwan’s educational environment, especially the homogeneity of competition, uncertain education policies, continuing decline in birth rate and limited resources of funds, continuing education (CE) institutes thus are forced to make an attempt to retarget their market and customers. Conventionally, TQM is well-known approach for organizational innovation. However, existing research on TQM-innovation largely focuses on investigating TQM's impacts on innovation and exploring the determinant factors of TQM that influence innovation. To clearly depict the relationship, authors develop a system architecture named ESC and propose seven propositions facilitate the understanding of the organizational innovation and quality system in a CE institute.
2008第12屆科技整合管理研討會論文集=Proceedings of 2008 the 12th Conference on Interdisciplinary and Multifunctional Business Management，27頁