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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/95367

    Title: Classifying Service with an Open System Concept
    Authors: Liu, Chun-Hsien;Wang, Chu-Ching
    Contributors: 淡江大學管理科學研究所
    Keywords: Service;Classification;Open system;Dimension
    Date: 2007-06
    Issue Date: 2014-02-12 02:22:03 (UTC+8)
    Abstract: 本文之目的為使用開放系統之概念建構一個一般化且具有週延與互斥特性構面之服務分類系統。服務流程中之四個構面分別對映至開放系統中之四個主要構成元件,而每個服務構面又各包含由文獻探討所得到之三個屬性,因此,本服務分類系統包含了81種由這些屬性所組合而成的服務模組。這些服務模組可用來代表服務業所提供之服務,並可由服務模組所含之屬性訂定其行銷策略。此外,服務業亦可利用開放系統之9個特性作為其績效之檢驗項目。
    Relation: 2007中華民國系統科學與工程會議論文集=Proceedings of 2007 National Symposium on System Science and Engineering,6頁
    Appears in Collections:[Department of Management Sciences] Proceeding

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