English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 51281/86342 (59%)
造訪人次 : 8151662      線上人數 : 76
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/95344

    題名: Fuzzy Assessment of Service Quality Based on Order Statistics
    作者: Huang, Tien-Tsai;Huang, Wen-Tao
    貢獻者: 淡江大學管理科學學系
    關鍵詞: Fuzzy evaluation;Service quality;Order statistics;Centroid
    日期: 2005-06
    上傳時間: 2014-02-12 02:18:14 (UTC+8)
    摘要: A fuzzy approach which is applied for assessment service quality is proposed to improve the drawbacks of common statistical methods. Many researchers' results showed that service quality is usually evaluated by statistical method and also focused on one specific industry. The statistical method can estimate the mean of customers’satisfactory level of each evaluation factor and it can also reveal the priority factors of the service quality for improvement. However, the satisfactory level of evaluation dimension and aggregate evaluation results can't be achieved by using statistical method. In this study, an algorithm of fuzzy approach based on order statistics for evaluating the service quality is developed to handle the evaluation of service quality of any industries. Furthermore, an illustrative example is given to verify the results and show its advantages.
    關聯: 2005年管理科學與經營決策國際學術研討會論文集=Proceedings of the 2005 International Conference in Management Sciences and Decision Making,頁297-311
    顯示於類別:[管理科學學系暨研究所] 會議論文


    檔案 大小格式瀏覽次數
    Fuzzy Assessment of Service Quality Based on Order Statistics_英文摘要.docx19KbMicrosoft Word74檢視/開啟



    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回饋