淡江大學機構典藏:Item 987654321/95079
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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/95079


    Title: 資訊中心的支援與不同程度的終端使用者之關係研究
    Authors: 廖則竣;陶蓓麗;徐靜婷
    Contributors: 淡江大學資訊管理學系
    Keywords: 資訊中心;支援服務;終端使用者;滿意度;Information Center;Support Service;End User;Satisfaction
    Date: 1996-06
    Issue Date: 2014-02-11 15:29:50 (UTC+8)
    Abstract: 近幾十年來,「使用者自行應用電腦」(End-user computing, EUC)的蓬勃發展,不但減輕了資訊部門沉重的工作負擔,也使得終端使用者(End user)可以即時自反應其作業上的需求。在「使用者自行應用電腦」發展的過程當中,負責提供終端使用者自行應用電腦之支援服務的資訊中心,扮演著一個相當重要與積極的角色。本研究的目的是討不同程度的終端使用者感受資訊中心提供支援服務的程度是否有顯著不同,以及不同程度的終端使用者對的滿意度是否也會有顯著差異。 研究結果顯示,不同程度的終端使用者感受資訊中心所提供之資訊應用系統發展支援,標準化和指導方針建立、操作上的支援,以及多樣化軟體支援等多項服務上確有顯著的不同,電腦能力較強的終端使用者(即,具備程式設計能力的終端使用者與功能性支援成員)比電腦能力較弱的終端使用者(即,不具備程式設計能力的終端使用者)感受到較高的支援服務水準。另外,研究結果亦顯示,不同程度的終端使用者對資訊中心成員品質以及終端使用者自身能力的滿意度也有顯著的不同,且電腦能力較強的終端使用者(即,具備程式設計能力的終端使用者與功能性支援成員)比電腦能力較弱的終端使用者(即,不具備程式設計能力的終端使用者)的滿意度顯著較高。
    For the past a few decades, the rapid growth of end- user computing(EUC) has not only lessened the burden of information systems department but also facilitated a faster response to user requirements. In this context, information centers(IC) which provide necessary support services has been playing an active and important role in the evolution of EUC. The purpose of the study is to investigate the perceptions of different levels of end users in the support services provided by IC. The study also attempts to reveal the differences in user satisfaction with EUC between different levels of end users. Results indicated hat different levels of end uses perceived support services differently. End-User programmers and functional support personnel perceived significantly higher services support from IC than nonprogramming end users. The results also showed that there was a significant difference in end-user satisfaction between different levels of end users. End-user programmers and functional support personnel compared to nonprogramming end-users more satisfied in the following items: the quality of IC staff and end-users competence.
    Relation: 1997年企業管理國際研討會論文集=Proceedings for 1997 International Conference on Business Administration,頁311-323
    Appears in Collections:[Graduate Institute & Department of Information Management] Proceeding

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    資訊中心的支援與不同程度的終端使用者之關係研究_中文摘要.docx摘要14KbMicrosoft Word147View/Open
    資訊中心的支援與不同程度的終端使用者之關係研究_英文摘要.docx摘要14KbMicrosoft Word90View/Open

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