According to the “Intelligent Identification Service Value Chain Analysis Report” of the 2012 Intelligent Identification Service Promotion Plan proposed by the Department of Commerce, Ministry of Economic Affairs, there are three strategies: encouraging diversified innovative mobile applications, developing innovative service platforms, and promoting full-process integration services, for the purposes of satisfying the demands and supplies among the information service industry, the commercial service industry, and consumers. The purpose of this study is to explore if there are any other service gaps to be clarified and analyzed for the information service industry, the commercial service industry, and consumers. This study aims to conduct in-depth analyses from the three constructs, the information service industry, the commercial service industry, and consumers, through the service quality gap model. And the results show that there are five huge gaps observed and two new gaps found. Also six suggestions helpful for dealing with the gaps are proposed, such as: focusing more on users’ feelings instead of technology in the information service industry and the commercial service industry, and focusing on the business model of reaching customers (the commercial service industry and consumers) other than technical specifications for the information service industry, for the purposes of getting to know the practices in the commercial service industry and the information service industry, and identifying consumers’ needs and expectations. Lastly, it is hoped that the conclusions of this study and the suggestions proposed can be used as the references and foundations for the promotion and development of Intelligent Identification Service implementation.