English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 49378/84106 (59%)
造訪人次 : 7367321      線上人數 : 59
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/94136


    題名: 餐旅業員工敬業度、工作滿意度與工作績效關聯性之研究
    其他題名: Relationships among employee engagement, job satisfaction and job performance of hospitality employees
    作者: 儲秀文;Chu, Hsiu-Wen
    貢獻者: 淡江大學企業管理學系碩士在職專班
    吳坤山;Wu, Kun-Shan
    關鍵詞: 工作敬業度;工作滿意度;工作績效;Employee Engagement;Job Satisfaction;job performance
    日期: 2013
    上傳時間: 2014-01-23 14:03:46 (UTC+8)
    摘要: 台灣服務業占GDP比重,於2011年達到68.8%,就業人數所占比重達58.6%,服務業儼然成為台灣經濟活動之主體,也是創造就業的主要來源。以餐飲業整體營收來看,近五年營業額顯示,餐飲業持續保持穩定成長的趨勢已成為台灣現在與未來發展經濟的重點。
    許多研究都指出,提升員工滿意度,就能有效提升公司業績,但有愈來愈多研究顯示,「員工滿意度」不見得能轉化為出色的工作表現與卓越的績效;只有當員工有了良好的敬業行為,才能幫助公司達到商業上的目的和成果,員工「敬業度」才是驅動公司業績飆升的關鍵因子。本研究以餐飲業、飯店業員工為研究對象,探討員工的敬業度、工作滿意度與工作績效之關聯性,此為本研究主要動機。本研究總計發放200份問卷,有效回收樣本數為177份,有效樣本回收率為88.5%。透過敘述性統計、信度分析、效度分析、及結構方程模型(Structural Equation Modeling, SEM)中之偏最小平方估計法(Partial Least Square, PLS)進行分析,其主要研究結果如下:
      員工敬業度對員工的工作滿意度有顯著的影響。意即,當員工在情緒或認知方面投入工作時,並以具體工作行為表現出來時,員工的工作滿意度也相對地提昇。員工工作敬業度對員工工作績效有顯著的影響。意即,當員工在情緒或認知方面投入工作時,並以具體工作行為表現出來時,員工的工作績效也相對地提昇。
    The service sector has reached 68.8% of Taiwan’s GDP and 58.6% of the proportion of employment in 2011. The service sector has become the main economic subject and a major source of job creation. Take overall revenues of the restaurant industry for example, the stable growth trend in the recent five years has become Taiwan’s present and future emphasis of economic development.
    Many studies have pointed out that companies could enhance their performances by raising employee satisfaction. But there is also more and more research shows that employee satisfaction does not necessarily transform into outstanding performances. It helps companies achieve their business goals and profits only when employees dedicate in their work. The employee engagement is the key factor driving company’s performances. In this study, the employees of catering and hotel industries are the research objects. The main objective is to explore the relationships between employees’ engagement, job satisfaction and work performance. A total of 200 questionnaires are distributed, 177 of them are valid with 88.5% of valid response rate. The methods of the descriptive statistics, reliability analysis, validity analysis, and the partial least square (PLS) of the structural equation model (SEM) are used. The main results are as follows.
    Employee engagement has a statistically significant impact on the job satisfaction. It means when employees engage in their work with passion and recognition as well as show them in their working behavior, their job satisfaction increases. In addition, employee engagement has a statistically significant impact on job performance. When employees engage in their work with passion and recognition and show them in their working behavior, employees’ working
    performances also increase.
    顯示於類別:[企業管理學系暨研究所] 學位論文

    文件中的檔案:

    檔案 大小格式瀏覽次數
    index.html0KbHTML109檢視/開啟

    在機構典藏中所有的資料項目都受到原著作權保護.

    TAIR相關文章

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回饋