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    Title: 專賣店外部氣氛對消費者惠顧行為之影響 : 以品牌形象為中介變數(以Apple公司為例)
    Other Titles: Effect of specialty shop's exterior atmospherics on consumer patronage behavior : brand image as the mediating variable (the case of Apple Inc.)
    Authors: 李彥徵;Li, Yan-Jheng
    Contributors: 淡江大學企業管理學系碩士在職專班
    王居卿
    Keywords: 專賣店;商店氣氛;外部環境;品牌形象;消費者惠顧行為;Specialty Shop;Store Atmospherics;Exterior environment;Brand Image;Consumer Patronage Behavior
    Date: 2013
    Issue Date: 2014-01-23 14:02:46 (UTC+8)
    Abstract: 自從智慧型手機和平板電腦相繼問世後,帶動消費性電子產業急速成長,而各個品牌大廠廣設產品專賣店,此不但可以讓消費者可以在專賣店中實際操作產品以及諮詢各項問題,還可以讓他們體驗整體店內的裝潢、氣氛和燈光等。但學者Turley and Milliman(2000)指出商店外部環境的氣氛比商店內部環境更為重要,如果消費者沒有被外部環境氣氛所吸引的話,其餘可能並不重要。
      蘋果專賣店是一個成功的專賣店經營代表,每坪銷售金額拿下全美零售店第一名;其獨特的店鋪設計,更獲得許多建築設計的獎項。蘋果公司投資許多成本在專賣店的建構,藉由專賣店來傳遞其品牌形象;然而,品牌形象是否順利傳遞給消費者,吸引其前來參觀?專賣店本身是否能直接吸引消費者,抑或必須依靠品牌形象來吸引?品牌形象在商店外部環境的氣氛對於吸引消費者前來惠顧之影響,是否具有中介效果?這些均是本研究所探討的問題。
      本研究以蘋果公司專賣店為例,研究商店外部氣氛、品牌形象和消費者惠顧行為三者之間的關係。透過便利抽樣調查後,共取得270份有效問卷,並以SPSS統計軟體為分析工具。主要有以下的重要發現:
    一、商店外部氣氛對於品牌形象呈正向的影響。
    二、品牌形象對於消費者惠顧行為呈正向的影響。
    三、商店外部氣氛對於消費者惠顧行為成正向的影響。
    四、品牌形象在商店外部氣氛和消費者惠顧行為之間具有部分中介的效果。
    Since after the advent of smart phones and tablet PCs,driven by the rapid growth of the consumer electronics industry, and various brand manufacturers to establish more specialty shop, in order to allow consumers products practical operation and consulting in the store in the actual operation,can experience the the overall store decor, atmospherics and lighting etc.. Scholars Turley and Milliman (2000) pointed out that the atmosphere of the store exterior environment is more important than the interior of the store environment, and the rest may not be important if the consumer is not the exterior atmospherics attract.
    The Apple store is a successful store business representatives, sales amount per ping won the nation''s first retail store; its unique store design, but also get a lot of architectural design awards. Apple''s investment cost in the construction of the store, passed by the store to its brand image; hower, the brand image is smooth passed on to consumers, to attract their visit? The store itself is attractive to consumers directly, or must rely on brand image to attract? The brand image of the store atmospherics in the exterior environment to attract consumers to patronize between whether a mediating effect? These are the issues under study.
    Take the Apple store as an example, this study explores the relationships among store exterior atmospherics, brand image and consumer patronage behavior. The convenience sampling is used to collect the data, and 270 questionnaires are valid. The valid data then are analyzed by SPSS software. Followings are some major findings:
    1.Store exterior atmospherics has a positive impact on the brand image.
    2.Brand image has a positive impact on consumer patronage behavior.
    3.Store exterior atmospherics has a positive impact on consumer patronage behavior.
    4.Brand image has a partially mediated effect between store exterior atmospherics and consumer patronage behavior.
    Appears in Collections:[企業管理學系暨研究所] 學位論文

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