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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/93567

    Title: 生產部門KPI管理之良率指標變化對客訴產生之非線性影響關係探討 : PCB產業F公司大陸廠為例
    Other Titles: Nonlinear analysis for the impact of yield rate variation on the custom complain : evidence from the China branch of F company in PCB industry
    Authors: 詹詠淇;Chan, Yung Chi
    Contributors: 淡江大學全球華商經營管理數位學習碩士在職專班
    Keywords: 關鍵績效指標;PCB產業;良率;客訴;平滑移轉迴歸模型;Key Performance Index;PCB Industry;Yield Rate;Compensation Rate of Custom Complain;Smooth transition regression
    Date: 2013
    Issue Date: 2014-01-23 13:11:46 (UTC+8)
    Abstract: 本研究採非線性模式,以產品良率作為門檻變數,並以產品良率、離職率、嫁動率三者KPI管理指標作為解釋變數,進行產品良率、離職率、嫁動率與客訴產生間之影響關係探討。研究所使用方法為Granger and Teräsvirta(1993)和Teräsvirta(1994)所提出的「平滑移轉迴歸模型」(Smooth Transition AutoRegression, STAR)非線性模型。
    This research based on non-linear model, adopting product yield rate as threshold variable and using three regressors of product yield rate, dimission rate and utilization rate to investigate the nonlinear effect of all three regressors on the compensation rate of custom complain. The methodology method is Smooth Transition AutoRegression (STAR) elaborated by Granger and Teräsvirta (1993) and Teräsvirta (1994). The empirical result first shows that all four index date are I(0) series. Further results show that, if product yields rate change, after 2 periods (2 months), variables interaction shows a significant non-linear relation and the appropriate transition function is Logistic type from our model specification. The final examination on the effect of all three regressors on the compensation rate of custom complain based on Logistic smooth transition function supports initial research conjecture. When product yield rate is below threshold level, if company seeks to increase yield, it is effectively decrease issue claims quantity; if dimission rate increase, it will cause produce much more defective product, increase issue claim quantity; when increase utilization rate, product yield rate under one level, even meet customer product quantity requirement, but because yield is low cause produce much more defective products, can not meet customer quality requirement, issue claims quantity increase, so utilization rate increase cause issue claims increase. When product yield rate is above one level, still wants to improve products yield cause additional burden, lead to other claims, final increase yield but increase issue claims, but the issue claims increase quantity (customer accept and meet customer quality requirement ) is not significant Finally, when the products yield rate already meet level, issue claims are influenced by dimission rate and utilization rate not obvious.
    This research is in the perspective of non-linear, believe can capture the true marketsituation of company. Hope the research result can assist improves the efficiency of enterprise management, reduce issue claims quantity. Also hope this research can provide a reference for manufacturing department running in the future.
    Appears in Collections:[全球華商經營管理數位學習碩士在職專班] 學位論文

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