Conceptualizing knowledge leadership and customer knowledge management (CKM) in the project context is still rudimentary. Thus, the first objective of this study is to assess the associations among knowledge leadership, customer knowledge management, the performance of a precision instrument sales (PIS) project, and organizational performance. The second objective is to determine whether project performance may mediate the effect of customer knowledge management on organizational performance. The third objective is to examine the moderating role of data complexity in the relationship between customer knowledge management and project performance. This study empirically investigated a sample of precision instrument sales projects in Taiwanese high-tech industry. The findings indicate that adoption of knowledge leadership is associated with customer knowledge management. In addition, these analyses suggest that implementation of customer knowledge management influences organizational performance via project performance. The results also show that the positive relationship between customer knowledge management and project performance depends on data complexity.
International Journal of Project Management 32(1), pp.40–53