This research sets up a conceptual design of a future mobile or portable healthcare device using the quality
function development (QFD) with the analytic network process (ANP) and the theory of inventive problem solving (TRIZ). We propose a three-stage QFD in order to consider customers’ requirements, extend the whole design process, and calculate the priorities of the left-hand-side elements in the houses of quality (HOQ) by implanting ANP. Some contradictions at the roof of the second "house" are able to be overcome by TRIZ. Going through the integration of the three methods, the analysis results characterize the features and their priorities for the future mobile device. We believe that this conceptual design of the mobile healthcare device can provide a new direction to the healthcare industry.
International Journal of Operations Research 10(2), pp.80-91