在今日競爭激烈的社會, 對大多數企業而言, 當前面臨的經營環境是一個極其艱困的時代, 故行銷資訊導向的經營理念愈顯其重要性。但是, 當企業所面臨的競爭環境日益複雜時, 為了處理急遽增加的內外部行銷資訊, 勢必導入適當資訊科技支援行銷管理, 於是許多公司建置了行銷資訊系統。 本研究將闡述行銷資訊系統的精神與演進, 並以台灣地區300家大型企業為研究對象, 探討行銷資訊系統應用在行銷管理程序的重要性與認知改善情形, 同時分析行銷資訊系統的資訊內涵與採用行銷資訊系統所獲致認知改善兩者與行銷管理程序間互動關係。 In a highly competitive society, most companies must face a tough business environment. The more complicated the environment is the more importance the marketing information is. In order to utilize various internal and external marketing informations to enhance marketing management information technologies play an important role. Therefore many companies start to build Marketing Information Systems (MkIS) In this thesis, we first review the spirit and evolution of MkIS and then survey top 300 companies in Taiwan. Then we investigate how MkIS are applied in these companies, and discuss the importance and the perceived improvement of applying MkIS on marketing management processes. Finally, we analyze the interaction relationship between marketing management processes and both the information content of MkIS and the perceived improvement of MkIS usage.
Relation:
第八屆國際資訊管理學術研討會論文集(二)=Proceedings of the 8th International Conference on Information Management,頁863-870