The Relationship between of leadership styles and internal service quality at Taiwan's International Tourism Hotels

淡江大學機構典藏 > 商管學院 > 國際企業學系暨研究所 > 會議論文 > Item 987654321/89085

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题名:	The Relationship between of leadership styles and internal service quality at Taiwan's International Tourism Hotels
作者:	Liu, Chumei;Chen, Wen-Jung
贡献者:	淡江大學國際企業學系
日期:	2013-04-19
上传时间:	2013-05-10 10:11:31 (UTC+8)
摘要:	Business enterprises need to enhance competitiveness by improving internal staff quality when facing a competitive environment. Gatewood (2001) suggested that experience and personal characteristics only partially account for the difference in work performance. Leadership style, have more influence on individual behavior than personal characteristics. This research develops an appropriate approach to internal service quality at international tourism hotels, and discusses influences from leadership styles on the internal service quality. Through 468 surveys of 20 international tourist hotels in Taiwan, we found that transformational leadership exert the greatest influence upon internal service quality.
關聯:	2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education
显示于类别:	[國際企業學系暨研究所] 會議論文

文件中的档案:

档案	描述	大小	格式	浏览次数
hotel leadership(chen_Liu).pdf		336Kb	Adobe PDF	2037	检视/开启

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