The Relationship between of leadership styles and internal service quality at Taiwan's International Tourism Hotels

機構典藏 > College of Business and Management > Graduate Institute & Department of International Business > Proceeding > Item 987654321/89085

Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/89085

Title:	The Relationship between of leadership styles and internal service quality at Taiwan's International Tourism Hotels
Authors:	Liu, Chumei;Chen, Wen-Jung
Contributors:	淡江大學國際企業學系
Date:	2013-04-19
Issue Date:	2013-05-10 10:11:31 (UTC+8)
Abstract:	Business enterprises need to enhance competitiveness by improving internal staff quality when facing a competitive environment. Gatewood (2001) suggested that experience and personal characteristics only partially account for the difference in work performance. Leadership style, have more influence on individual behavior than personal characteristics. This research develops an appropriate approach to internal service quality at international tourism hotels, and discusses influences from leadership styles on the internal service quality. Through 468 surveys of 20 international tourist hotels in Taiwan, we found that transformational leadership exert the greatest influence upon internal service quality.
Relation:	2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education
Appears in Collections:	[Graduate Institute & Department of International Business] Proceeding

Files in This Item:

File	Description	Size	Format
hotel leadership(chen_Liu).pdf		336Kb	Adobe PDF	2035	View/Open