English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 51296/86412 (59%)
造訪人次 : 8175045      線上人數 : 85
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/89085


    題名: The Relationship between of leadership styles and internal service quality at Taiwan's International Tourism Hotels
    作者: Liu, Chumei;Chen, Wen-Jung
    貢獻者: 淡江大學國際企業學系
    日期: 2013-04-19
    上傳時間: 2013-05-10 10:11:31 (UTC+8)
    摘要: Business enterprises need to enhance competitiveness by improving internal staff quality when facing a competitive environment. Gatewood (2001) suggested that experience and personal characteristics only partially account for the difference in work performance. Leadership style, have more influence on individual behavior than personal characteristics. This research develops an appropriate approach to internal service quality at international tourism hotels, and discusses influences from leadership styles on the internal service quality. Through 468 surveys of 20 international tourist hotels in Taiwan, we found that transformational leadership exert the greatest influence upon internal service quality.
    關聯: 2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education
    顯示於類別:[國際企業學系暨研究所] 會議論文

    文件中的檔案:

    檔案 描述 大小格式瀏覽次數
    hotel leadership(chen&Liu).pdf336KbAdobe PDF1858檢視/開啟

    在機構典藏中所有的資料項目都受到原著作權保護.

    TAIR相關文章

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回饋