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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/88992

    Title: TQM and Organizational Innovation on Continuing Education with Strategic Management Viewpoint: Concept、Model and Propositions
    Authors: Chang, Wen-Jung;Liao, Shu-Hsien;Tay, Christina;Wu, Chi-Chuan
    Contributors: 淡江大學經營決策學系
    Keywords: TQM;Organizational Innovation;Continuing Education;Strategic Management;Case Study
    Date: 2008-05
    Issue Date: 2013-05-01 19:43:36 (UTC+8)
    Publisher: 臺北縣 : 淡江大學
    Abstract: Facing rapid changes in Taiwan's educational environment, especially the homogeneity of
    competition, uncertain education policies, the continuing decline in birth rate and limited resources
    of funds, continuing education (CE) institutes thus are forced to make an attempt to retarget their
    market and customers. Conventionally, TQM and BPR are well-known approaches for process
    improvement and organizational innovation. TQM is less risky for organization to innovate and is
    one for incremental improvement whereas BPR is for radical improvement. However, existing
    research on TQM-innovation relationship largely focuses on manufacturing and services industries
    but not education sector and most of them involves in empirically investigating TQM's likely
    impacts on innovation and exploring the determinant factors of TQM that influence innovation
    which are often subject to omitted effects of environmental context and probably brings to a biased
    conclusion. The objective of this study is linking TQM theory to organizational innovation and
    providing practitioners and researchers more insights on innovation management. To clearly depict
    the TQM-innovation relationship under an organization's strategic direction, the authors develop a
    system architecture named ESC (Environment-Strategy-Culture) and propose seven propositions for
    further empirical testing. Finally, this study introduces a conceptual model as a benchmark to
    facilitate the understanding of the organizational innovation and quality system in a CE institute.
    Relation: 2008年兩岸管理科學暨企業經營學術研討會論文集, pp.29-49
    Appears in Collections:[Department of Management Sciences] Proceeding

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