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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/87720

    Title: 跨國資訊公司產品品質問題回饋流程改善之研究
    Other Titles: A study for improvement of product quality feedback for a multi-national information corporation
    Authors: 黃英哲;Huang, Ying-Che
    Contributors: 淡江大學資訊管理學系碩士在職專班
    黃明達;Hwang, Ming-Dar
    Keywords: 產品品質;品質回饋;product quality;Quality Feedback;Quality Feedback Flow
    Date: 2012
    Issue Date: 2013-04-13 11:34:38 (UTC+8)
    Abstract: 產品品質成本的控制一向是高科技產業極為重視的領域,其對企業的獲利有極大的影響,根據統計因產品品質問題而導致的內外部失敗成本常佔整體產品品質成本比例50%以上。因此,如何降低失敗成本是高科技業必須不斷思考的議題。
    The cost of quality control have a great impact on the profitability of the enterprise, according to statistics due to product quality problems caused by the failure of cost often more than 50% of the total quality cost ratio. How to reduce the cost of failed enterprises must constantly think about the issues. The purpose of this study was to collate cases the aftermarket quality feedback process, analyze the points of improvement in the quality of its existing product after-sales feedback process, and corresponding improvement plan for the proposed improvement plan for each point in the problem to analyze the effectiveness that can be derived.

    Manual production of analysis reports and to collect the bad products for an email notification process, some incorrect information in the global maintenance data, dealers email response problem 4 problem points, respectively, will affect the after-sales quality feedback has been collated process efficiency, accuracy and data analysis, this study by introducing the functional modules of the application system to strengthen the efficiency, to maintain the accuracy of the information and strengthen the information can be analyzed, and for which the import of quality analysis automation The report module import efficiency, the estimated import can reduce the cost of annual product DOA(Dead-On-Arrival) NT $ 30 million, secondary product rework cost about NT $ 13 million and reducing the brand value of damage to NT $ 8.5 million.
    Appears in Collections:[資訊管理學系暨研究所] 學位論文

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