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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/87713

    Title: 行政機關員工公共服務動機與情緒勞務之研究 : 以新北市中和區公所為例
    Other Titles: Public service motivation and emotional labor in government organizations : a case of Zhonghe District office, New Taipei City
    Authors: 曹瓊文;Tsaur, Jon-Wen
    Contributors: 淡江大學公共行政學系公共政策碩士在職專班
    黃一峯;Huang, Yi-Feng
    Keywords: 公共服務動機;情緒勞務;工作滿意度;工作倦怠;Public Service Motivation;Emotional Labor;Job Satisfaction;burnout
    Date: 2012
    Issue Date: 2013-04-13 11:34:10 (UTC+8)
    Abstract: 本研究旨在探討區公所員工對於公共服務動機、情緒勞務、 工作滿意度、離職傾向及工作倦怠之認知情形,並驗證各相關構面的關係,得以激發員工之公共服務動機並減緩情緒勞務之負荷,提昇工作滿意度,避免產生工作倦怠及緩和離職傾向以提供未來人力資源管理上採取相關措施。
    The purpose of this study was to investigate the perception level among the staff in local government of their public service motivation, emotional labor, job satisfaction, turnover intention, burnout, and verify that all related aspects of the relationship between public service motivations. It can inspire employees to slow down the emotional labor load, to enhance job satisfaction, to avoid job burnout and ease of turnover intention to take relevant measures in the future human resource management.
    Firstly, the literature to obtain the relevant information to determine the structure and design of the questionnaire content, survey object to the new Taipei City and district office staff. A total of 215 questionnaires were distributed, the return of 198 respondents, 191 copies were valid. The participation rate is 92.1%, the statistical methods to take the descriptive statistics. All the empirical analysis of the data, this study found a considerable degree of public service motivation on job satisfaction the impact of individual statistical variables level of education have an impact on job burnout and turnover intention, age motivation on turnover intention and public services, the impact of marriage has its impact on job satisfaction; emotional labor for job burnout, turnover intention. The job satisfaction of public service motivation not significantly related to job burnout and turnover intention.
    Finally, according to the results of the study, to provide management recommendations and future researches.
    Appears in Collections:[公共行政學系暨研究所] 學位論文

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