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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/87695

    Title: 公務人員工作壓力之研究 : 以考選部人員為例
    Other Titles: A qualitative study of work-related stress and coping strategies among public servants : a case study of the Ministry of Examination
    Authors: 張愷玲;Chang, Kai-Ling
    Contributors: 淡江大學公共行政學系公共政策碩士在職專班
    Keywords: 公務人員;public servant;工作壓力;work pressure
    Date: 2012
    Issue Date: 2013-04-13 11:33:16 (UTC+8)
    Abstract: 一般傳統觀念中認為公務人員的待遇好、福利優渥、週休二日,固定上下班,工作壓力小,人人稱羨的鐵飯碗,殊不知社會環境變遷,民眾意識高漲,相對公務人員的工作壓力也逐漸上升。
    Traditional belief that public servants are entitled to generous welfare, weekends, regular hours, and great benefits; however, the stability of this job is challenged due to the pressure from the work is getting higher and higher in face of the demands from the public.
    The purpose of this study was to understand how civil servants deal with pressures comes from their routines. In this study, the Ministry of Examination (MOEX) is the study area, official workers are the targets. In this study, semi-structured qualitative research interviews are used to collect information through purposive sampling, as interviews with 14 current staffs in MOEX. The findings are as follows:
    The source of work pressure can be divided into characteristics of the work, interpersonal relations, promotion, evaluation, and career planning. Among all, characteristics of the work is the highest pressure source, followed by interpersonal, promotion examination, and career planning. With regards to the characteristics of work, schedule pressure and changes play the crucial stress factors. Interpersonal relationships come from family burden, resulting in the alienation of the parent-child relationship. Last but not least, the new adjustment of law for appraisal system deprives public servants of time to take part in further development program.
    Most workers in MOEX Examination, will use situational adaptation to life, seek social support, and be rational to deal with pressure from work.
    Finally, suggestions based on findings are rendered as reference for further information.
    Appears in Collections:[Graduate Institute & Department of Public Administration] Thesis

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