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|Title: ||公車駕駛員工作壓力, 工作滿意度, 壓力感受之研究 : 以臺北市某客運公司為例|
|Other Titles: ||The study of bus driver's working stress, job satisfaction and stress perception : a case study of a bus company in Taipei City|
|Authors: ||吳季芳;Wu, Jih-Fang|
|Keywords: ||工作壓力;工作滿意度;壓力感受;Working Stress;Job Satisfaction;stress perception|
|Issue Date: ||2013-04-13 11:29:04 (UTC+8)|
本研究係以臺北市某客運公司為對象進行調查，共發放問卷250份，有效問卷合計共205份，回收率為82%，隨即以SPSS 12.0 版之統計軟體進行資料統計與分析。
Stress can bring substantial damage to the physical and mental state of a person. Therefore many psychologists start to conduct relevant research on stress. Excessive stress or long-term accumulation of excessive stress could put one’s mental and physical at intense situation when reaching the bearable personal limits, triggering physiological tension such as elevated blood pressures and lowered immune system. The organization will suffer from lower staff moral, increased sense of fatigue, higher turnover rate, poor individual employee performance, and eventually the poor operating performance of the organization. Hence, work stress is one important lesson regardless on the personal or the organizational level.
Due to the dense population in Taipei City, buses play the most important role among all the public transportations. A questionnaire survey given to the drivers of 12 buses in Taipei City in the past showed that the majority of stress for the bus drivers come from the road traffic jam, poor passenger attitude, and physiological stress such as holding back urine. Moreover, about half of the drivers suggest that the source of above stress would directly affect the concentration of the drivers as well as the driving quality and the safety of the pedestrians. For this reason, the study analyzes the relationship between the work stress, job satisfaction, and the perception of stress in bus drivers.
The study investigates on a specific bus company in Taipei City by issuing 250 questionnaires. The total of valid questionnaires is 205 with a recovery rate of 82%. The data undergoes statistical analysis using SPSS 12.0.
The study results show that there is a significant negative correlation between the work stress and job satisfaction as well as between job satisfaction and perception of stress. There is a significant positive correlation between work stress and perception of stress. The data then undergo regression analysis and prove that work stress imposes negative impact on job satisfaction and perception of stress. Finally, the study proposes recommendations for practical applications and the direction for improvement on future research.
|Appears in Collections:||[會計學系暨研究所] 學位論文|
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