English  |  正體中文  |  简体中文  |  Items with full text/Total items : 51883/87052 (60%)
Visitors : 8459749      Online Users : 93
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/87597

    Title: 臺灣銀行業外派人員文化智商, 跨文化訓練對外派績效之影響 : 以知覺組織支持為干擾變項
    Other Titles: The impact on Taiwan banking expatriates performance by cultural intelligence and cross-cultural training-using perceived organizational support as a moderator
    台灣銀行業外派人員文化智商, 跨文化訓練對外派績效之影響 : 以知覺組織支持為干擾變項
    Authors: 江麗君;Chiang, Li-Chun
    Contributors: 淡江大學企業管理學系碩士在職專班
    洪英正;張雍昇;Hung, Ying-Cheng;Cheng, Yong-Sheng
    Keywords: 文化智商;跨文化訓練;外派績效;知覺組織支持;Cultural Intelligence;Cross-cultural training;Expatriate Performance;Perceived Organizational Support
    Date: 2012
    Issue Date: 2013-04-13 11:28:16 (UTC+8)
    Abstract: 近兩年兩岸金融法規逐漸鬆綁,放眼中國大陸廣大市場,台灣的銀行業把西進設點視為未來獲利目標之一,突顯出銀行國際化時所面臨跨文化管理與培養國際化人才的問題。

    本研究是以學者Earley and Ang(2003)定義的文化智商,Mendenhall and oddou(1985)定義的跨文化訓練,Caligiuri(1997)定義的外派績效,及Eisenberger et al.,(1986)定義的知覺組織支持等為研究變項,以台灣銀行業外派人員為研究對象,主要目的是探討文化智商與跨文化訓練對外派績效所產生之影響,並以知覺組織支持作為干擾變項。

    本研究採便利抽樣方式進行,共計回收有效樣本173份,有效回收率93.5%, 運用SPSS19.0統計分析軟體作因素分析、信度分析、變異數分析及迴歸分析。

    1.文化智商對員工外派績效有顯著正向影響 ,跨文化訓練對員工外派績效有顯著正向影響。

    Cross-strait financial law and regulations have been gradually relaxed in these two years. Keeping the mass marketing of mainland China in view, Taiwanese banking industry views setting beachheads westwards as one of the goals to make profit in the future. It highlights the issues on the cross-cultural management as well as international talents cultivation because of bank internationalization.
    Based on the literature such as culture intelligence defined by Earley, and Ang (2003), the cross-cultural training defined by Mendenhall and Oddou, (1985), the expatriate performance defined by Caligiuri (1997), and the perceived organizational support defined by Eisenberger et al (1986), with the Taiwanese banking sector expatriates as study subjects, this study uses the perceived organizational support as the moderator to explore the effects of both the culture intelligence and the cross-cultural training associated with the expatriates’ performance.
    The study adopts the convenience sampling method with totally 173 effective response sample received, which accounts for effective ratio of 93.5%, and uses SPSS 19.0, statistical analysis software, to do factor analysis, reliability analysis, analysis of variance, and regression analysis.
    After empirical analyzing and discussing the survey results, the obtained conclusions are as follows:

    1.The culture intelligence significantly positive influences the expatriate’s performance, and the cross-cultural training significantly influence the expatriate’s performance.
    2.Regarding the effects of both the culture intelligence and the cross-cultural training associated with the expatriate’s performance, the perceived organizational support does not have a moderating effect;
    3.The effects of the cross-cultural training associated with the expatriate’s performance is moderated by the perceived organizational support;
    4.Portions of the expatriate’s demographic variables have significant differences on the culture intelligence, the cross-cultural training, the expatriate performance, and the perceived organizational support
    This study discovers that the issues of expatriates must to be resolved while Taiwanese banking industry is actively developing the overseas market. Selecting personnel with cultural intelligence and fulfilling cross-cultural training to them as well as establishing the well-found learning platform and building the database of expatriates, these increase the possibility of re-assignment. Additionally, making staff the perceived organizational support will produces psychological feedback and improve expatriate’s performance.
    Appears in Collections:[企業管理學系暨研究所] 學位論文

    Files in This Item:

    File SizeFormat

    All items in 機構典藏 are protected by copyright, with all rights reserved.

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - Feedback