關鍵字：角色壓力;工作倦怠;組織公民行為;組織犬儒主義 This paper explores how workers facing role pressure, job burnout, and organizational cynicism influence Organizational Citizenship Behavior (OCB). It also explores thoroughly behavioral differences resulting from different backgrounds of workers and from multiple negative psychological factors. This paper hopes to provide information for enterprises and aid said enterprises in making informed decisions to improve organization performance.
This paper focuses on employees in Northern Taiwan without regard of industries. Using sampling methods, data was collected both from online and physical questionnaires through which 343 valid questionnaires were obtained. Statistical software SPSS version 17.0 was used to analyze total of the 343 valid questionnaires. The statistical software primarily uses a hierarchical regression model to verify assumptions.
The results are summarized as follows:
1. Based on studies between different samplings, there is a significant relationship between job burnout and differences in job title. Factors including age, educational level, marital status and job title have significant impact on Organizational Citizen Behavior.
2. Role pressure has a direct negative impact on Organizational Citizen Behavior. “Role overload” and “Role Ambiguity” have a negative impact on "Organizational Citizenship Behavior-Individual", "In-role Behaviors" and "Organizational Citizenship Behavior-Organization".
3. Job burnout has a significant negative impact on Organizational Citizen Behavior. Factors such as "cynicism", "professional deficiency" influence "Organizational Citizenship Behavior-Individual" whereas "in-role behaviors" and "cynicism" influence "Organizational Citizenship Behavior-Organization".
4. "Organizational Cynicism" has no direct effect on "Role Pressure" and "Organizational Citizen Behavior". However, interactions of "Organizational Cynicism" and “Role Ambiguity” have a significant influence on "Organizational Citizen Behavior".
5. "Organizational Cynicism" has a direct effect on "Job Burnout" and "Organizational Citizen Behavior" especially when "Organizational Cynicism" and "Professional Deficiency" interact with "In-Role Behavior".