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|Title: ||臺灣產險業經營績效分析與提昇之研究 : 從財務面與非財務面觀點探討|
|Other Titles: ||A study of business performance analysis and enhancement in Taiwan's property-liability insurance industry : from financial and non-financial perspective|
台灣產險業經營績效分析與提昇之研究 : 從財務面與非財務面觀點探討
|Authors: ||李珍穎;Lee, Chen-Ying|
|Keywords: ||財產保險;再保險;自留決策;全面品質管理;組織學習;經營績效;Property-Liability Insurance;Reinsurance;insurer retention decision;total quality management;organization learning;Business Performance|
|Issue Date: ||2013-04-13 11:17:31 (UTC+8)|
In recent years, the status of Taiwan Property-liability (P-L) insurance goes from government protection to market liberalization. Due to the financial holding institutions have been gaining popularity, it forced many insurance companies faced the shocking crash of P-L Insurance Enterprises'' Competition. Moreover, insurance companies have been focusing on cash flow underwriting approach, as they are using price competition to aim for a higher market share. Thus, a number of P-L insurance companies have become insolvent and have withdrawn from the market.
However, recent weak international economic boom before the subprime mortgage and financial tsunami, after the threat of the impact of the European debt problems, coupled with natural disasters, meet the challenges of the global insurance market is complex and rapidly changing, how the P-L insurance industry to improve and enhance the business performance in its limited economies of scale has become the important issue to the industry, government and academia.
This study used the financial and non-financial perspective to explore and enhance of the business performance in Taiwan’ P-L insurance industry. Based on an unbalanced panel data of Taiwan''s P-L insurance industry in years 1999-2009 and survey method to select the employees of the insurance companies for sample to investigate. The second essay investigates the reinsurance usage relationship between and firm performance. The results of this investigation support that firm performance and reinsurance usage are interdependent. Further evidence shows that performance negatively affects reinsurance, and vice versa. Therefore, the study provides managers have to strike a balance between decreasing insolvency risk and reducing potential profitability to enhance the firm''s business performance.
In the third essay, I examine the determinants of insurer retentions for P-L insurance companies in the Taiwan insurance industry. The empirical results found that the insurance companies of the firm-specific factors and macroeconomic factors will affect the insurer’s retention decisions. The insurers should enable to assess the application of the retention decision can tolerate the risk to bear the most appropriate range to make an adjustment to create a company’s business performance.
In the fourth essay, I provide evidence regarding non-financial business performance perspective by investigating the relationships the Organizational learning, Total quality management (TQM) and business performance in P-L insurance. I propose research hypotheses and verify them based on the samples from 414 respondents from P-L insurance companies by the structural equation modeling (SEM) analysis. The empirical findings indicates that (a) organizational learning has significant and positive effects on TQM,(b)Both organizational learning and TQM have significant and positive effects on business performance,(c)TQM fosters business performance and play a mediating role between organizational learning and business performance. The empirical results can be used as future reference of P-L insurance industry to improve business performance in Taiwan.
|Appears in Collections:||[管理科學學系暨研究所] 學位論文|
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