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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/87368

    Title: 臺灣車商業務人員與顧客維繫良好關係對車輛保險續保率之影響
    Other Titles: The effect of vehicle insurance renewal rate from maintains good relationship between car dealer and customer
    Authors: 吳建華;Wu, Chien-Hua
    Contributors: 淡江大學保險學系保險經營碩士在職專班
    Keywords: 費率自由化;保險代理人;顧客滿意度;續保率;Rate Liberalization;Insurance Agent;Customer Satisfaction;renewal rate
    Date: 2012
    Issue Date: 2013-04-13 11:00:03 (UTC+8)
    Abstract: 台灣的汽車保險市場自從2009年實施費率自由化後,在各通路與保險公司之間產生了激烈的競爭,尤其汽車車商所屬的保險代理人更是扮演著舉足輕重的地位,因為車商直接掌握汽車通路的優勢,也同時掌握了龐大的汽車保險市場的業務。但車商業務人員除了新車販賣外,如何做好顧客管理與建立品牌忠誠度也是相當重要的一道課題。本文以國內 TOYOTA 車商業務人員為研究對象,研究2011年每一位車商業務人員在所服務的客戶數中車險到期時招攬成功件數的續保率。
    In the automobile insurance market of Taiwan, the intense competition between distributors and insurance companies after the implementation of the rate of liberalization in 2009, especially an insurance agent of car dealer is playing a pivotal position.The reason is car dealers directly grasp the advantages of the vehicle pathway and huge business of automobile insurance market. It is important that new car trafficking for salesman, however, to do good customer management and establish brand loyalty is also very important. The research object is TOYOTA car salesman; as well as researches the successful and effective renew insurance rate for car salesman in 2011.From the viewpoint of keep good relationship with customers; analyzing the frequency of car salesman visits and interactions with customers compare to renewal rate; clarifying whether car salesman keep good relationship with customers have directly advantage for customers continue insurance auto insurance.
    Study show, to continue with business people to maintain good relations with customers, the will of its insured vehicle insurance, the relatively high, the car dealer insurance on behalf of the business staff on weekdays in addition to do the basic vehicle trafficking, with the customer to maintain a good relationship also is its work to one. Research shows that car salesman continue to maintain good relations with customers have certain high relatively insurance costs income, although the wishes of continue insurance auto insurance is not high. For above reason, car salesman is not only routing the basic vehicle trafficking, but keep good relationship with customers.
    Appears in Collections:[保險學系暨研究所] 學位論文

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