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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/87359

    Title: 長期照護服務中電話問安志工的角色
    Other Titles: The role of greeting call volunteer in long-term care
    Authors: 梁逸華;Liang, I-Hua
    Contributors: 淡江大學保險學系保險經營碩士在職專班
    Keywords: 長期照護;非營利組織;志願服務;電話問安;Long-term care;Non-profit organization;Voluntary Serviecs;Greeting Call
    Date: 2012
    Issue Date: 2013-04-13 10:59:29 (UTC+8)
    Abstract: 志工人力的運用為我國長期照護政策發展方向之一。在社會福利民營化政策的發展下,政府與非營利組織合作,運用志工人力給予社區老人初級預防照顧,以減緩進入正式照顧的可能。
    Proper utilization of volunteers has been one of the directions in developing our nation’s long-term care policy. Under the guiding principle of Social Welfare Privatization policy, government agencies are collaborating with non-profit organizations to deliver welfare services. With assistance from the volunteers, elders in the communities are provided with primary preventive care services that help delaying the possibility of the elders entering into the formal health care system.
    According to the related literatures and theories, volunteers are driven by various motivations, thus institutions also face various dilemmas in utilizing these volunteers. This research and study focuses on one of the primary preventive care services of “greeting call”. Adopting the use of qualitative interviewing method, a clear perspective of the viewpoint can be gained from the managing institutions and the volunteers’ experience. By clarifying the exact role of greeting call volunteers in the long-term care process, this research and study wishes to produce more opportunities in utilizing volunteers in long-term care.
    The result of this research and study reveals the following:
    1. The risk of the turnover from the greeting call volunteers is minimal, however the improvement of the professional knowledge is essential.
    2. The age of the volunteers has the effect on the greeting call service operations.
    3. Elders have different demands from the greeting calls, so the ratio allocation of volunteers should be adjusted to increase effectiveness.
    4. Volunteers turnover rate can be increased if the role of the volunteer is not clearly defined.
    Appears in Collections:[保險學系暨研究所] 學位論文

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