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    Title: 教育訓練中線上學習專案之成效分析 : 以某金融業個案公司為例
    Other Titles: Evaluating the training effectiveness of online learning : the case study of C company in financial industry
    Authors: 李麗巧;Li, Li-Chiao
    Contributors: 淡江大學國際商學碩士在職專班
    潘玉葉;Pan, Yuh-Yeh
    Keywords: 教育訓練;線上學習;數位學習;電子(化)學習;網路學習;學習成效;On-Job Training;on line learning;Digital Learning;E-Learning;internet learning;Learning Effectiveness
    Date: 2012
    Issue Date: 2013-04-13 10:57:55 (UTC+8)
    Abstract: 誰能掌握知識與人才,誰就能在知識經濟時代中,取得決勝的關鍵,在金融產業的競爭更是如此,員工的教育訓練是儲備人力資源的最佳方法。因此在企業內人力資源成為最寶貴的資產,對於優秀人才,應如何適當規劃員工的訓練發展,成為企業深切關心的議題。尤其面對知識經濟時代的競爭,企業如何有效創造、運用知識已成為決定核心競爭力及永續經營的關鍵所在,因而引發線上學習(e-Learning)的高度需求,由於線上學習具有成本效益、訊息一致性且易於更新、不受時間、空間的任何限制、學習內容彈性及知識累積等誘因,使得企業將線上學習視為重要的訓練工具,數位學習已成為教育訓練發展的最新趨勢,藉由數位學習來降低教育訓練成本,提升企業競爭之能量。
    本研究是以國內金融業某公司教育訓練之相關資料為個案來進行研究,主要採取質性研究(Qualitative Research)之個案分析法(Case-Study Method)及檔案分析法(ArchivalStudy),同時輔以問卷調查進行學習成效評估。藉由相關文獻資料與個案公司訓練資料之蒐集及整理,瞭解教育訓練及線上學習之涵義,並探討個案公司教育訓練方式的改變-即由傳統的實體上課方式逐漸衍變為目前實體為主與線上為輔之混搭學習方式,其線上學習的成效為何 ? 並透過問卷調查實際瞭解員工對線上學習課程之滿意度及學習成效,針對公司教育訓練檔案資料以個案分析方式做深入探討,採交叉比對用百分比方法進行分析,發現線上學習其中問題徵結與困難點,歸納出對個案公司教育訓練具體可行之建議,做為內部未來規劃與執行教育訓練之參考,同時亦可做為其後續教育訓練改進及成長的建議,以提昇個案公司教育訓練學習之成效。
    Knowledge and human assets play the key role to success in current knowledge-based economy, especially in highly-competitive financial industry. Moreover, on-job training is the best method to store human resource. Human resource becomes the most precise and core asset in enterprises. To appropriate plan and map out the training scheme of employee grows into the serious subject. In today competitive business environment, how to manage and make use of knowledge and transform into core competence and continually improvement of a business turns to the key issue, in addition, it then leads to strong needs of E-Learning. E-Learning has various advantages, such as cost benefit, information consistence, easy to update, unrestricted to time and space boundary, learning content flexibility and accumulation of useful knowledge. Therefore, business entities treat digital learning as important training tool and it becomes the trend of education training. It is widely used to lower training cost and gear up the power of business competitiveness.
    The thesis is based on the data of on-job training from local financial institution, mainly undertakes the case-study method and archival study of qualitative research, and supported with questionnaires to evaluate the training effectiveness. Through relevant empirical articles together with data collection and organizing, the meaning of on-job training and E-Learning is discussed. Beside, the changes in training method of the selected sample, a shift from traditional face-to-face course only to current status mixture and supported with E-Learning, is also study. Further, the learning effectiveness of E-Learning is also considered. In order to understand the E-Learning satisfaction and effectiveness of sampled employee, the method of questionnaire is taken. In this research the case-study method is taken to analyze the on-job training data of the selected sample. After using percentage cross match and variation analysis, several problems and difficulties of E Learning are discovered. This thesis concludes certain applicable on-job training recommendation to the sampled institution, as the internal reference of future training plans and schedules. Furthermore, it can also be taken as a better and improvement of follow-up on-job training to achieve higher training effectiveness.
    Appears in Collections:[國際企業學系暨研究所] 學位論文

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