淡江大學機構典藏:Item 987654321/82276
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    题名: Construct A Service Production Model to Pre-analyze the Customer Perceived Value of Service Process
    作者: Wang, Chu-Ching;Chuang, Hsiu-Chen
    贡献者: 淡江大學企業管理學系
    关键词: service;model;perceived value;paradigm;process
    日期: 2012
    上传时间: 2013-03-12 12:35:33 (UTC+8)
    出版者: National Academy of Management, Ukraine
    Natsional'na Akademiya Upravlinnya
    摘要: The purpose of this paper is to develop a service production model, the dimensions and the elements of which can be used to pre-analyze customer perceived internal processes. Then resources can be aligned to this forecasted service processes to make the service created value be as close as possible to customer perceived value. The model fits into the current mainstream service paradigms and can help to improve the existing services, develop new services, and predict competitor's service strategy.
    關聯: Aktual'ni Problemy Ekonomiky 137(11), pp.278-288
    显示于类别:[企業管理學系暨研究所] 期刊論文

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