English  |  正體中文  |  简体中文  |  Items with full text/Total items : 59089/92571 (64%)
Visitors : 733864      Online Users : 53
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/82276


    Title: Construct A Service Production Model to Pre-analyze the Customer Perceived Value of Service Process
    Authors: Wang, Chu-Ching;Chuang, Hsiu-Chen
    Contributors: 淡江大學企業管理學系
    Keywords: service;model;perceived value;paradigm;process
    Date: 2012
    Issue Date: 2013-03-12 12:35:33 (UTC+8)
    Publisher: National Academy of Management, Ukraine
    Natsional'na Akademiya Upravlinnya
    Abstract: The purpose of this paper is to develop a service production model, the dimensions and the elements of which can be used to pre-analyze customer perceived internal processes. Then resources can be aligned to this forecasted service processes to make the service created value be as close as possible to customer perceived value. The model fits into the current mainstream service paradigms and can help to improve the existing services, develop new services, and predict competitor's service strategy.
    Relation: Aktual'ni Problemy Ekonomiky 137(11), pp.278-288
    Appears in Collections:[Graduate Institute & Department of Business Administration] Journal Article

    Files in This Item:

    File Description SizeFormat
    index.html0KbHTML0View/Open

    All items in 機構典藏 are protected by copyright, with all rights reserved.


    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - Feedback