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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/82276

    Title: Construct A Service Production Model to Pre-analyze the Customer Perceived Value of Service Process
    Authors: Wang, Chu-Ching;Chuang, Hsiu-Chen
    Contributors: 淡江大學企業管理學系
    Keywords: service;model;perceived value;paradigm;process
    Date: 2012
    Issue Date: 2013-03-12 12:35:33 (UTC+8)
    Publisher: National Academy of Management, Ukraine
    Natsional'na Akademiya Upravlinnya
    Abstract: The purpose of this paper is to develop a service production model, the dimensions and the elements of which can be used to pre-analyze customer perceived internal processes. Then resources can be aligned to this forecasted service processes to make the service created value be as close as possible to customer perceived value. The model fits into the current mainstream service paradigms and can help to improve the existing services, develop new services, and predict competitor's service strategy.
    Relation: Aktual'ni Problemy Ekonomiky 137(11), pp.278-288
    Appears in Collections:[Graduate Institute & Department of Business Administration] Journal Article

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