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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/80453

    Title: An outsourcing provider decision model for the airline industry
    Other Titles: 航空業選擇委外供應商決策模型之研究
    Authors: Hsu, Chao-Che;Liou, James J.-H.
    Contributors: 淡江大學運輸管理學系
    Keywords: Outsourcing;Decision making;DEMATEL;DEMATEL-based ANP;DANP;MCDM
    Date: 2013-01-23
    Issue Date: 2013-01-24 20:17:50 (UTC+8)
    Publisher: Kidlington: Pergamon
    Abstract: Outsourcing has become the next critical business process that needs to be addressed by airlines. Successful outsourcing depends on the selection of the appropriate provider. However, this practice is not always successful and its theoretical justification has not been fully explored. Some significant efforts have been made based on the transaction cost economics framework. Different from previous studies, we propose a new hybrid Multiple Criteria Decision-Making (MCDM) model, which combines the Decision Making Trial and Evaluation Laboratory and the Analytical Network Process (DANP) method. Our model overcomes problems with previous methods. Our results show that: 1) employees with good knowledge skills contribute to better service quality; 2) a good relationship between airlines and their partners is the foundation of a successful outsourcing activity; and 3) risk plays a major role in the outsourcing evaluation system, and has the greatest effect on the other dimensions. The model can be extended to other service sectors.
    Relation: Journal of Air Transport Management 28, pp.40–46
    DOI: 10.1016/j.jairtraman.2012.12.009
    Appears in Collections:[運輸管理學系暨研究所] 期刊論文

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