To Cross or not to Cross the Boundaries? A Reflection on Electronic Public Service Integration

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Title:	To Cross or not to Cross the Boundaries? A Reflection on Electronic Public Service Integration
Authors:	Tseng, Kuan-chiu;Hu, Lung-teng
Contributors:	淡江大學公共行政學系
Date:	2011-07
Issue Date:	2012-09-29 14:16:24 (UTC+8)
Publisher:	Hershey, Pa.: Information Science Reference
Abstract:	To explore the reasons why certain services could not be digitally integrated and fully provided online, some focus-group interviews were conducted with key officials of the municipal departments mentioned above. Governmental insiders were able to offer some compelling factors which critically influence the integration of e-services. Surprisingly, some officials raised challenges: Is it merely rhetoric or is it imperative to integrate full services across departmental boundaries under e-governance? Research results and implications for electronic cross-boundary governance will be discussed in this chapter.
Relation:	Electronic Governance and Cross-Boundary Collaboration: innovations and advancing tools, pp.1-22
DOI:	10.4018/978-1-60960-753-1.ch001
Appears in Collections:	[Graduate Institute & Department of Public Administration] Chapter

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