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    题名: Construct A Service-module Model Based on the System Perspective
    作者: Wang, Chu-ching
    贡献者: 淡江大學企業管理學系
    关键词: Model;Paradigm;Perceived value;Process;Service
    日期: 2012-07
    上传时间: 2012-09-19 22:29:08 (UTC+8)
    出版者: Institute of electrical and electronics engineers (IEEE)
    摘要: The purpose of this paper is to develop a service-module model based on the system viewpoint which can be used to pre-analyze customer perceived internal processes. Then, resources can be aligned to this forecasted service processes to make the service created value be as close as possible to the customer perceived value. The model fits to the current mainstream service paradigms and can help improve existing service, develop new service, and predict competitor's service strategy.
    關聯: Proceedings of the 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, pp.439-444
    DOI: 10.1109/SOLI.2012.6273577
    显示于类别:[企業管理學系暨研究所] 會議論文

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