| 摘要: | 人身保全工作最主要就是提供安全的服務；也因此人身保全人員的工作績效，就是來自於被雇主所肯定的安全服務。基於人身保全工作的特殊性質，本研究採以質性研究方式，經由訪談實際從事人身保全工作之人員，從其經驗分享與心得揭露，據以分析人身保全人員所需具有的能力項目。經由資料整理與分析，發現如下：
一、 人身保全人員主要工作內容與職責，係護衛雇主的人身安全，並輔以行政事項的支援。雖然工作內容與職責尚屬單純，但是在要以維護雇主的私人安全利益為第一優先的工作目標前提下，如何運用專業技巧與合法手段，使其減少與避免遭受侵害或驚擾，單就這一部分而言即牽涉多項能力在內，更別說進一步提供雇主安全與舒適的服務所需具備的能力與條件。
二、 人身保全人員工作實務上，除具備「專業技術與知識」、「體格強健」等能力項目外，要能夠技巧的化解問題與狀況，「心思細膩」與「主動積極」佔有很大的關鍵。而「心思細膩」指的是人員思緒靈活，審慎細心，並能依可能狀況的需要，先期整備因應；而「主動積極」泛指對於人、事、物之主動掌握精神與態度，且採取行動傾向可能將超過工作的期待與要求。
三、 對於人身保全人員應具備的條件或能力，或許可為設定新進人員甄選的能力項目或條件之參考，計有「專業技術與知識」、「體格強健」、「人際EQ」、「品德操守」、「心思細膩」等5項。
當今僱請人身保全的雇主們，對於人員能力或條件的要求愈來愈高，除了原本要有的武術防衛能力外，漸漸也會要求在其它事務方面能有一定程度的認識或是處理的能力。而本研究探討人身保全人員核心能力的主要目的，就是要提供人身保全人員在職涯能力發展與學習規劃上能有參考的方向，以期能夠協助人員素質的提升，創造更好的工作績效，有效護衛雇主的安全，進而對社會治安有所貢獻。
The most important mission of the security agents is to provide safety service; therefore, the performances of the security agents come from the affirmation by the employers. Based upon the particular quality of the security agents, this research adapted qualitative method and interviewed the security agents. We analyzed the required capabilities of the security agents from their experiences and feedback. The findings are as follows:
I. The main job content and duties of the security agents are to protect the personal safety of the employers, and assist with administration matters. The job content and duties are not complicate, but how to use professional techniques and legal methods to protect the employers from violence and disturbance under the premise of maintain the employers’ personal safety involves many capabilities, not to mention the requirements for providing safety and comfortable services.
II. In practice, the security agents not only need to have “professional skills and knowledge” and “strong physical body,” “subtle mind” and “active and aggressive” are the keys to solve the problems and situations skillfully. “Subtle mind” means that the agents need to have flexible and discreet thoughts. Also, they need to adjust the measures according to the situation; “active and aggressive” means the initiative spirits and attitude when handling people, matters, and objects, and take actions beyond job expectations and requirements.
III. The required qualifications and capabilities, which maybe can set as the reference when recruiting new staff, for security agents are “professional skills and knowledge,” “strong physical body,” “interpersonal EQ,” “morality,” and “subtle mind.”
The employers who hire security agents have higher demands on their capabilities or qualities. Besides the basic defense ability, the employers require them to have a certain understanding or handling ability on other matters. The main purpose of this research discussing the core competencies of the security agents is to provide a direction for them when planning career development and learning. We hope this can elevate the qualities of the staff to create better performances, protect the employers’ safety, and make contributions to the society. |
