The most important mission of the security agents is to provide safety service; therefore, the performances of the security agents come from the affirmation by the employers. Based upon the particular quality of the security agents, this research adapted qualitative method and interviewed the security agents. We analyzed the required capabilities of the security agents from their experiences and feedback. The findings are as follows:
I. The main job content and duties of the security agents are to protect the personal safety of the employers, and assist with administration matters. The job content and duties are not complicate, but how to use professional techniques and legal methods to protect the employers from violence and disturbance under the premise of maintain the employers’ personal safety involves many capabilities, not to mention the requirements for providing safety and comfortable services.
II. In practice, the security agents not only need to have “professional skills and knowledge” and “strong physical body,” “subtle mind” and “active and aggressive” are the keys to solve the problems and situations skillfully. “Subtle mind” means that the agents need to have flexible and discreet thoughts. Also, they need to adjust the measures according to the situation; “active and aggressive” means the initiative spirits and attitude when handling people, matters, and objects, and take actions beyond job expectations and requirements.
III. The required qualifications and capabilities, which maybe can set as the reference when recruiting new staff, for security agents are “professional skills and knowledge,” “strong physical body,” “interpersonal EQ,” “morality,” and “subtle mind.”
The employers who hire security agents have higher demands on their capabilities or qualities. Besides the basic defense ability, the employers require them to have a certain understanding or handling ability on other matters. The main purpose of this research discussing the core competencies of the security agents is to provide a direction for them when planning career development and learning. We hope this can elevate the qualities of the staff to create better performances, protect the employers’ safety, and make contributions to the society.