本次研究旨在探討警察人員情緒勞務負荷對工作滿足感之影響，採用量化分析，結合文獻探討來設計研究問卷，並以問卷調查的方式對新北市政府警察局之警察人員作分層抽樣，共計回收有效問卷649份，分別將新北市政府警察局之警察人員不同的個人屬性（如性別、年齡、畢業期別、教育程度、服務年資、婚姻狀況、目前工作屬性、官職等）與情緒勞務負荷的來源與態樣和工作滿足感之間探討是否有具有顯著差異及其相關性，並依據問卷調查所蒐集的資料進行t檢定、單因子變異數分析（One-Way ANOVA）與相關分析（Correlation Analysis）。
This research aims to understand the connection causing the increasing emotional labor loading and influencing the discrepancies of personal characteristic on job satisfaction, variation of emotional labor and job satisfaction among policeman from investigating the current working state that New Taipei City policeman confronted such as overwhelming workload, unbalanced police-citizen proportion, and shortage in human resources.
The emphasizes on the effects of emotional labor load on job satisfaction of polices. The author adopted quantitative analysis, combining with literature reviews to design the questionnaire, stratified sample of New Taipei City polices by questionnaire survey method and used the statistical results to do the analysis. 649 valid questionnaires were returned. This study aims to investigate the relations between demographic characteristics of police such as gender, age, education background, working duration, marital status, and job position level. The data the author collected were analyzed via approaches of t-test, one way ANOVA and correlation analysis.
The results indicate that under different employee characteristics, sources and ways of emotional labor load and job satisfaction all tell that differences between newcoming police officers are higher than senior officers. In addition, there are positive correlations between sources and ways of emotional labor load and job satisfaction. Therefore, emotional labor load does have certain influence on job satisfaction.
In the end, by the study results and the relevant information, the research suggests to provide new police officers with more vocational skills, on-board training, well emotional education and thorough benefit to lower their pressure of emotional labor load and increase their job satisfaction.