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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/77009

    Title: The impact of transactive memory systems on IS development teams' coordination, communication, and performance
    Authors: Hsu, Jack Shih-Chieh;Shih, Sheng-Pao;Chiang, Jerry C.;Liu, Julie Yu-Chih
    Contributors: 淡江大學資訊管理學系
    Keywords: Software project;Project team performance;Transactive memory systems;Coordination;Communication
    Date: 2012-04
    Issue Date: 2012-05-23 16:57:00 (UTC+8)
    Publisher: Kidlington: Pergamon
    Abstract: The high complexity nature of current contemporary software makes team a popular work style in information system development (ISD) projects. ISD is a knowledge intensive process which requires members to exchange and coordinate knowledge resources effectively. However, it is reported that ISD projects often failed because of coordination breakdown and insufficient knowledge exchange resulting from ineffective communication among team members. This highlights the importance of understanding how to enhance those knowledge-oriented teamwork activities. Drawing on this issue, this study aims at exploring the critical role of transactive memory system (TMS) on teamwork processes and performance. Data collected from 236 IS personnel confirmed our hypotheses that having a mature TMS can effectively enhance performance directly, and indirectly through improving communication and coordination process. Lastly, discussions of the results and implications toward practitioners and academia are provided.
    Relation: International Journal of Project Management 30(3), pp.329–340
    DOI: 10.1016/j.ijproman.2011.08.003
    Appears in Collections:[Graduate Institute & Department of Information Management] Journal Article

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