Does online interactivity matter? Exploring the role of interactivity strategies in consumer decision making

doi:10.1016/j.chb.2012.04.019

淡江大學機構典藏 > 商管學院 > 會計學系暨研究所 > 期刊論文 > Item 987654321/76406

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题名:	Does online interactivity matter? Exploring the role of interactivity strategies in consumer decision making
作者:	Fang, Yu-Hui
贡献者:	淡江大學會計學系
关键词:	Impression management;Perceived deception;Perceived diagnosticity;Stimulus–organism–response (S–O–R) paradigm;Theory of deception;Transaction intention
日期:	2012-09-01
上传时间:	2012-05-09 07:37:19 (UTC+8)
出版者:	Kidlington: Pergamon
摘要:	Given that the Internet does not afford an opportunity to inspect products before purchase, some customers hesitate to shop online. Online interactivity can supplement online decision-making with added product information. Based on the theories of impression management and deception, this study focuses on sellers’ online interactivity strategies (SOIS) and aims to explore the role of SOIS played in online purchase decision-making process. According to the stimulus–organism–response (S–O–R) paradigm, this study aims to understand how each component of SOIS affects transaction intention through consumer perceptions (perceived deception and perceived diagnosticity) and how this affect is moderated by product types (search goods and experience goods) in online marketplaces. Data collected from 475 respondents support most of our hypotheses. Product type positively moderates only the link between image creation and perceived deception. Implications for theory and practice are also discussed.
關聯:	Computers in Human Behavior 28(5), pp.1790–1804
DOI:	10.1016/j.chb.2012.04.019
显示于类别:	[會計學系暨研究所] 期刊論文

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