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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/75391

    Title: A Framework for Customer Involvement-Based Service Recovery Design
    Authors: 解燕豪;Hsieh, Yen-hao
    Contributors: 淡江大學資訊管理學系暨研究所
    Keywords: Service recovery;Customer involvement;Value co-creation;Service experience, Service
    Date: 2011-09
    Issue Date: 2012-03-23 09:02:50 (UTC+8)
    Relation: 2011 2nd International Conference on Innovation, Management and Service (ICIMS 2011), Singapore
    Appears in Collections:[Graduate Institute & Department of Information Management] Proceeding

    Files in This Item:

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    S00044ICIMS2011 notification.pdf145KbAdobe PDF47View/Open

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