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    題名: Improving Undergraduate Teaching in Taiwan: Examining Perceived Gaps between Faculty and Students
    作者: 張鈿富;Chang, Dian-fu;Yeh, Chao-chi;Chang, Hsiao-chi
    貢獻者: 淡江大學教育政策與領導研究所
    關鍵詞: Teaching Quality;Service Quality Gap;Higher Education;Teaching Evaluation
    日期: 2011-12
    上傳時間: 2012-03-22 00:07:47 (UTC+8)
    出版者: 高等教育評鑑中心基金會;華藝數位股份有限公司
    摘要: This study applied the Parasuraman, Zeithaml, and Berry (PZB) model to examine the perceived gap of teaching quality between faculty and students in Taiwan. The research data for this study were derived from the 2007-2008 evaluation report of the Ministry of Education (MOE) Teaching Excellence Project. This study transformed the data from faculty and student questionnaires in 28 participating universities. This article presents the gaps between the "importance of teaching quality" and "actual improvement of teaching" in percentiles. Both the t test and the Chi-squared Automatic Interaction Detector (CHAID) were used to examine differences in teaching quality. The results show differences for the manner in which faculty and students assess the importance of teaching quality, and actual teaching improvement. Faculty are typically more optimistic with their teaching quality and are more likely to provide a better assessment of their teaching quality than their students are. This study also identified factors that affect gaps in teaching quality, as follows (in order of importance): status (faculty or students), university sector, university scale, and university funding. In conclusion, this study proposes suggestions to improve teaching practices on different campuses.
    關聯: 高教評鑑=Evaluation in Higher Education 5(2),頁1-18
    DOI: 10.6197/EHE.2011.0502.01
    顯示於類別:[教育政策與領導研究所] 期刊論文

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