Alexandria: International Public Management for Human Resources
Abstract:
Although widely discussed for several years, training needs analysis (TNA) has seldom been applied to examine public services in Taiwan. The Taiwan Coast Guard (TCG) was established on January 28, 2000 to provide a combined military and police force with a unique human resource portfolio. After years of ad hoc training decisions, the TCG attempted to adopt a more systematic approach to TNA, the organization-task-person (O-T-P) model. In November, 2006, 2567 TCG service personnel were surveyed regarding their perceived training needs required to achieve the following four dimensions of major organizational core competencies: frequency, importance, familiarity and urgency. Analysis results revealed highly significant differences in training needs between military and police in the TCG. The methodology adopted by TCG for TNA has proven effective. Further, the four indicators applied in this revealed an interesting paradigm which may encourage the use of similar approaches in other organizations