Promoting the quality of hospital service for children with developmental delays

淡江大學機構典藏 > 商管學院 > 企業管理學系暨研究所 > 期刊論文 > Item 987654321/75020

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题名:	Promoting the quality of hospital service for children with developmental delays
作者:	Lee, Wen-shiung;Lee, Shu-fang
贡献者:	淡江大學企業管理學系
关键词:	Innovation strategy;ANP;DEMATEL;Hospital service;Physical therapy
日期:	2011-11
上传时间:	2012-03-02 21:12:35 (UTC+8)
出版者:	Abingdon:Routledge
摘要:	Quality of hospital services is the spotlight that the public are concerned with. This research established an objective and quality index of physical therapies to systematically analyse and propose an innovation strategy for hospital services. This research was to launch the critical index and to investigate the relationship and relative weight of its importance. Analytic network process and Decision Making Trial and Evaluation Laboratory were adopted. The result showed experts from different groups universally identified the ‘function-oriented therapeutic goal’ as most important. The result indicates that hospitals enforce ‘regular satisfaction survey of the patients’, continuously monitor ‘index of patient safety’, which is ‘function-oriented therapeutic goal’ to promote quality of physical therapies in children with developmental delays.
關聯:	The Service Industries Journal 33(15-16), pp.1514-1526
DOI:	10.1080/02642069.2011.635788
显示于类别:	[企業管理學系暨研究所] 期刊論文

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