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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/75020

    Title: Promoting the quality of hospital service for children with developmental delays
    Authors: Lee, Wen-shiung;Lee, Shu-fang
    Contributors: 淡江大學企業管理學系
    Keywords: Innovation strategy;ANP;DEMATEL;Hospital service;Physical therapy
    Date: 2011-11
    Issue Date: 2012-03-02 21:12:35 (UTC+8)
    Publisher: Abingdon:Routledge
    Abstract: Quality of hospital services is the spotlight that the public are concerned with. This research established an objective and quality index of physical therapies to systematically analyse and propose an innovation strategy for hospital services. This research was to launch the critical index and to investigate the relationship and relative weight of its importance. Analytic network process and Decision Making Trial and Evaluation Laboratory were adopted. The result showed experts from different groups universally identified the ‘function-oriented therapeutic goal’ as most important. The result indicates that hospitals enforce ‘regular satisfaction survey of the patients’, continuously monitor ‘index of patient safety’, which is ‘function-oriented therapeutic goal’ to promote quality of physical therapies in children with developmental delays.
    Relation: The Service Industries Journal 33(15-16), pp.1514-1526
    DOI: 10.1080/02642069.2011.635788
    Appears in Collections:[企業管理學系暨研究所] 期刊論文

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