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    題名: Promoting the quality of hospital service for children with developmental delays
    作者: Lee, Wen-shiung;Lee, Shu-fang
    貢獻者: 淡江大學企業管理學系
    關鍵詞: Innovation strategy;ANP;DEMATEL;Hospital service;Physical therapy
    日期: 2011-11
    上傳時間: 2012-03-02 21:12:35 (UTC+8)
    出版者: Abingdon:Routledge
    摘要: Quality of hospital services is the spotlight that the public are concerned with. This research established an objective and quality index of physical therapies to systematically analyse and propose an innovation strategy for hospital services. This research was to launch the critical index and to investigate the relationship and relative weight of its importance. Analytic network process and Decision Making Trial and Evaluation Laboratory were adopted. The result showed experts from different groups universally identified the ‘function-oriented therapeutic goal’ as most important. The result indicates that hospitals enforce ‘regular satisfaction survey of the patients’, continuously monitor ‘index of patient safety’, which is ‘function-oriented therapeutic goal’ to promote quality of physical therapies in children with developmental delays.
    關聯: The Service Industries Journal 33(15-16), pp.1514-1526
    DOI: 10.1080/02642069.2011.635788
    顯示於類別:[企業管理學系暨研究所] 期刊論文


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