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    Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/74387

    Title: 主計人員工作壓力之研究 : 以臺北市政府為例
    Other Titles: The research on job stress of budget, accounting and statistics personnel in Taipei City Government
    Authors: 洪粹蓮;Hung, Tsui-Lien
    Contributors: 淡江大學公共行政學系公共政策碩士在職專班
    黃一峯;Huang, Yi-Feng
    Keywords: 工作壓力;壓力管理;主計人員;Job stress;Job Stress Management;BAS
    Date: 2011
    Issue Date: 2011-12-28 18:29:32 (UTC+8)
    Abstract: 主計的「一條鞭」制度使得主計人員長久以來被賦予財務監督和內部審核的使命,常給人刻板或墨守成規的印象,在與行政人員業務的溝通上很容易被視為固執而難以協調,而近來政府的施政隨著民主政治的發展及地方行政首長民選方式產生,政府的角色、職能趨向以民意為依歸,講求效率、便民和創新服務的理念,因此主計人員的角色亦隨之由傳統消極的防弊功能逐漸轉化為興利為主,防弊為輔的積極功能,除了傳統財務監督防弊的責任外,又肩負協助機關業務推動的訴求,時常陷入為推動機關業務績效的達成卻又受制於法定作業程序規範的兩難之中,在角色的扮演上面臨衝突和壓力。本研究之目的在於探討臺北市政府主計人員工作壓力的主要來源、壓力反應及其因應之道。
    The so-called “one whip” design created Budget, Accounting and Statistics (BAS) personnel a centralized, efficient, well-disciplined system. But, it also made the stereotype of impression that BAS personnel are rigid, conservative, stubborn, and hard-to-coordinate with other government departments. In the trend of Democratic development, the roles and functions of government need to emphasize effectiveness, customer satisfaction, and innovation to meet the demands from the public. It’s necessary for BAS personnel to shift their roles from negative prevention to positive initiatives to help government agencies to promote their activities. Under such trends, BAS personnel face the conflicts from their tasks which provide them great job stress. This thesis aimed to explore their stressors, stress reactions, and strategies of stress management. A questionnaire was distributed to BAS personnel in Taipei City Government. With the 292 of effective respondents, the major findings of this survey were as the following,
    1. Job overloading and role of conflict were the major stressors.
    2. BAS personnel tends to take “looking for support”, “adjusting emotion”, and “problem solving” as the methods of releasing job stress.
    3. It indicated that there were significant differences among different demographical factors toward job stress and reactions.
    Suggestions for practice and future study were proposed.
    Appears in Collections:[Graduate Institute & Department of Public Administration] Thesis

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