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|Other Titles: ||The relationships among public service motivation, organization commitment and citizen behavior : a survey of public hospital employees|
|Authors: ||陳美容;Chen, Mei-Long|
|Keywords: ||公共服務動機;組織承諾;組織公民行為;Public Service Motivation;Organizational Commitment;Organizational Citizenship Behavior|
|Issue Date: ||2011-12-28 18:28:31 (UTC+8)|
本研究旨在探討值此組織改造與機構角色未定，及保障不再之際，不同的個人屬性（如任職型態、職業類別、擔任職級、性別、年齡、服務年資、學歷等）公立醫院員工在公共服務動機、組織承諾與組織公民行為之認知是否有顯著差異存在及其相關性。本研究以問卷調查法，對某署立區域教學醫院員工進行普查，共發出904份問卷，回收765份，有效問卷共669份，回收率74%。依據資料類型分別進行t檢定、單因子變異數分析（One-Way ANOVA）與相關分析（Correlation Analysis）。
According to the renovation plan of government organization in Taiwan, public hospital is listed as one of the industries that will develop into incorporation in the next future. Since 2002, to facilitate public hospitals toward the tendency in incorporation, the hospitals under the Health Department implement the policy that their deficient employees in civil servant will be replaced only by the contracting personnel. By this ways, public hospitals were gradually reducing the employee ratio of civil servant to contracting personnel, has changing dramatically in their human resource, organization structure and employee welfare as a result. Therefore, researcher of this study is interested in the employees’ in-role perception, organizational identify, and organizational citizenship behaviors in the public hospital systems.
This study aims to investigate the relation between characteristics of employees profile such as age, gender, education background, job category, job position level and years of working experience to their public service motivation(P.S.M), perceived organizational commitment(O.C) and organizational citizenship behaviors(O.C.B) in the public hospital. There were 904 questionnaires sent to a certain regional medical center for census. 765 questionnaires including 669 valid questionnaires (The valid rate is 74 %.) are received. The data was analyzed by t-test, one-way ANOVA and correlation analysis.
Findings showed that different employees’ characteristics have positive consistency with individual perception in public service motivation, organizational commitment and organizational citizenship behaviors. In addition, although high-educated medical professionals are the majority in the hospital, the employees with lower education or working unrelated in medical categories shows greater perception of public service motivation, organizational commitment and organizational citizenship behaviors. The public service motivation, organizational commitment and organizational citizenship behaviors also have positive correlation with each other. In the end of the study some suggestions were provided to public hospital managers and sequent researchers for further studies.
|Appears in Collections:||[Graduate Institute & Department of Public Administration] Thesis|
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